Refund policy
Returns Policy
All returns must be made within 14 days of the date you receive your order. Returned products must be unused and returned unopened with all seals intact. Please ensure that all returns are packaged securely to ensure they arrive with us undamaged.
This returns policy applies to products bought directly from our website at 365bodyreset.com. If you have purchased products from a retailer or another online retailer, please contact them for their own returns and refund procedures.
Standard Product Returns
To be eligible for a return, your item must be unused and in the same condition that you received it, with the lid seal intact and the container or wrapping undamaged, with all seals complete and still fully bonded to the container.
You can return an unused item, bought from 365bodyreset.com, within 14 days of the date you receive it. If you wish to return an item to us, please post your item to:
365 Body Reset Returns
PO Box 11111, Palm Beach, Papamoa 3151, Tauranga.
Please ensure that all returns are clearly labeled with your order number to ensure your return can be processed promptly. We aim to process all returns within 14 days of receiving them back here.
Damaged Products
If the product arrives damaged or not substantially as described on the product information page, we will accept returns for a full refund only in accordance with the Returns Procedure below. Provided we confirm that your product was damaged and returned in accordance with the Returns Procedures, we will issue a refund to your chosen method of payment or arrange for a replacement to be sent to you. Refunds will include the applicable delivery fee.
All delivery errors must be reported within 1 day of the delivery date. All orders go through a rigorous barcoded checking system before leaving our warehouse. If you are a New Zealand customer and you have not received your order within 10 days of the dispatch date, you must notify us within these 10 days. If you notify us after this period, we may not be able to locate the parcel or claim for it if lost or stolen.
If your parcel arrives in poor or damaged condition or has items missing, please try to keep all outer packaging so we can collect this and investigate with our couriers. Damaged boxes must be signed for as ‘damaged’ at delivery. Where possible, sign with "damaged + your name" in the signature box.
You may be asked to send us photos of the damaged packaging and/or product. Photographic evidence helps us address issues quickly and efficiently and can sometimes replace the need to collect the product or packaging.
Subscriptions & Returns
For all subscription orders, due to the nature of automatic shipping, we require a minimum of 3 business days' notice prior to your order being shipped if you wish to cancel or amend your subscription.
Once a subscription is triggered (and you receive an email confirming it has been shipped), it is sent for immediate dispatch. If your order has already shipped, we will unfortunately be unable to cancel this order. The returns procedure set out above must be followed to return the items for a refund.
Refunds
Once we receive your item, we will check it and notify you of receipt. Assuming the item(s) are in a condition reflective of the reason for a refund, we will process your refund. Refunds are made to your original payment method in line with your payment provider's policy.
Depending on the payment provider, there may be a couple of days' delay in receiving the credited amount.
Unreceived Goods
If you have not received your goods within the time period notified on your Order Dispatch Confirmation, please contact us at hello@365bodyreset.com.